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Privacy Policy

AndieCare is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Privacy and Other Legislation Amendment Act 2024 and other relevant Australian privacy laws.

Collection of Personal Information

We collect personal information that is necessary for us to provide our services, including:

  • Name, address, and contact details

  • Health information and medical history

  • Payment information

  • Emergency contact details

Use of Personal Information

We use your personal information to:

  • Provide home care, companionship, and nursing care services

  • Communicate with you about your care and our services

  • Manage and administer our services, including billing and payments

  • Comply with legal and regulatory requirements

Disclosure of Personal Information

We may disclose your personal information to:

  • Healthcare professionals involved in your care

  • Our staff and contractors who need the information to provide our services

  • Government agencies and regulatory bodies as required by law

  • Other third parties with your consent or as required by law

Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. This includes implementing physical, technical, and administrative security measures.

Access and Correction

You have the right to access the personal information we hold about you and to request corrections if it is inaccurate, out-of-date, incomplete, irrelevant, or misleading. To request access or correction, please contact us using the details provided below.

Complaints

If you have a complaint about how we handle your personal information, please contact us. We will investigate your complaint and respond to you within a reasonable time. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. The updated policy will be available on our website, and we will notify you of any significant changes.

Contact Information

For any questions or concerns about this Privacy Policy or our privacy practices, please contact us at hello@andiecare.com.au

Australian Aboriginal Flag

We recognize the Gundungurra and Ngunnawal peoples as the Traditional Custodians of Goulburn and the Southern Highlands. We respect Elders past and present and all First Nations people, honoring their deep connection to land, water, and community, and acknowledging that sovereignty was ceded.

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